You are entitled to cancel your tickets on the condition that they have not yet been used to attend the event. This cancellation may be done at any time prior to the day before the date of the event by sending a refund request to email@example.com.
Although you are entitled to cancel your tickets, you may be liable for cancellation charges. The following cancellation charges may apply:
Cancellation less than 7 days before the event
A 75% cancellation fee will apply
Cancellation less than 30 days before event
A 50% cancellation fee will apply
Cancellation more than 30 days before the event
A 25% cancellation fee will apply.
Cancellation after the event
No cancellation requests will be considered after the event
In the event that you can provide us with documentary proof that the person in whose name the ticket was booked will not be able to attend the event because of his/her death or incapacity, we will not levy a cancellation fee on that person’s ticket.